Privacy Policy
Effective January 1, 2026
A&M Azusa Concrete, concreteazusa.com, service@concreteazusa.com
Who this policy covers
This policy explains how A&M Azusa Concrete handles the information you give us when you visit our website, fill out a form, call or email us about a job. We're a concrete contractor in Azusa, CA, and most of what we collect is what we need to answer your question, come out and look at your driveway, patio or slab, and do the work.
It applies to every page of our site, from the home page to our service and city pages. If you want to know more about who we are before you reach out, our About page covers that.
What information we collect
When you fill out our estimate or contact form, we collect what you type in. That's usually your name, phone number, email address, the address of the property and a description of the job. If you send photos of a cracked or sinking slab, we keep those with your request too.
When you call or email us, we keep your phone number or email address and any notes about the job you describe, so whoever follows up doesn't have to ask you the same questions twice.
When you browse the site, some information is collected automatically. This can include your browser and device type, the pages you visit, how you got to our site and a general location based on your IP address. We don't use it to identify you by name.
Cookies and analytics
Our site may use cookies, which are small files your browser stores, along with analytics tools that count visits and show which pages people use. We look at that information in summary form so we can tell what homeowners are looking for and fix pages that aren't helping.
You can block or delete cookies in your browser settings. The site will still work if you do, though some features, like the contact form, may load more slowly or need you to re-enter details.
How we use your information
We use what you send us to reply to you, set up a free in-person estimate, plan and do the job, send invoices and keep records of the work. We may also use it to follow up on a job we've done or to answer a warranty or service question later.
We don't sell your personal information. We share it only with the outside services that help us run the business, such as the company that powers our contact form, our website host and our analytics provider, and only so they can do that work for us. We'll also share information if the law requires it or if we need to protect our business or customers from fraud or harm.
How long we keep your information
We keep job records, estimates and invoices for as long as we need them to stand behind the work and meet our tax and business record obligations. If you contacted us and we never did a job for you, we keep your request only as long as it's useful for following up, then delete it.
Analytics information is kept in summary form and is removed on the schedule set by the analytics tool we use.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We'll do that unless we have to keep something for a legal or business record reason, and if so we'll tell you what and why.
California residents have rights under state privacy law, including the right to know what personal information a business collects and how it's used, the right to correct or delete it, and the right to opt out of its sale or sharing. Since we don't sell your information, there's nothing to opt out of there, but you can still use the other rights. We won't charge you more or treat you differently for making a request.
If you don't want us to contact you again about a past estimate, just tell us and we'll stop.
How we protect your information
We keep customer information in password-protected accounts and limit access to the people who need it to schedule and do the work. No website or system is perfectly secure, so we can't promise nothing will ever go wrong, but we take reasonable steps to keep your information safe.
Children's information
Our site is meant for adults arranging work on a home or property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
If we change how we handle your information, we'll update this page. The version posted here is the one that applies.
How to raise a privacy question or concern
Call us at (626) 540-1248 or send us a message through our Contact page, and tell us what you'd like us to look into or change. We answer Monday through Friday from 6 AM to 10 PM, and Saturday and Sunday from 7 AM to 11 PM.
Expect a reply within 1 business day. Before we hand over or delete anything, we may ask you to confirm a few details, like the phone number or job address you gave us, so we know the request is really yours.